Return Policy

Last updated: April 8, 2026

Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Returned within 30 days of the delivery date
• In new, unused, and uninstalled condition
• In the original packaging, with all included hardware, instructions, and accessories
• Accompanied by a valid proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return:

• Parts that have been installed, used, or modified
• Electrical components (sensors, ECUs, relays) that have been plugged in
• Hazardous materials including batteries, fluids, and aerosol products
• Special-order or custom-fabricated parts
• Parts purchased more than 30 days ago
• Items marked "Final Sale" or "Non-Returnable" on the product listing

How to Initiate a Return

1. Contact our support team at support@allautomotive.parts or through the Contact Us page with your order number and reason for return.
2. We'll send you a Return Merchandise Authorization (RMA) number and return shipping instructions within 1–2 business days.
3. Pack the item securely in its original packaging and include the RMA number on the outside of the box.
4. Ship the item back using the carrier of your choice. We recommend using a trackable shipping method.

Return Shipping Costs

If the return is due to our error (wrong part shipped, defective item), we will cover the return shipping cost and provide a prepaid label.

For all other returns, the customer is responsible for return shipping costs. Original outbound shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2–3 business days. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

Damaged or Defective Parts

If your part arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.

Warranty Claims

Parts that fail due to a manufacturer defect within the warranty period are handled as warranty claims rather than standard returns. Contact us with your order number and a description of the failure and we will work with the manufacturer to resolve the issue as quickly as possible.

Contact Us

Questions about a return? Reach our support team at support@allautomotive.parts or visit our Contact Us page.